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Terms & Conditions

1. By using our Site you accept these terms

1.1 By using our Site, you confirm that you agree with and accept these terms of use. If you do not agree to these terms, you must not use our Site.

2. There are other terms that may apply to you

2.1 These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate. Any incorrect data you provide will result in your account being closed permanently. Our Cookie Policy, which sets out information about the cookies on our site.

3. Site membership and usage

3.1 Only one account is allowed per person. Having multiple accounts will result in your account being permanently closed
3.2 Any use of our Site is made based on the assumption that full authority has been obtained from all relevant parties. This may include but is not limited to employers, friends, family and businesses.
3.3 We reserve the right to refuse membership and or terminate any account at our discretion.
3.4 All points in your account have zero monetary value and can only be redeemed via our store.
3.5 We reserve the right to refuse, reject or clawback any points earned.
3.6 By joining the site, you confirm you are over 18.

4. Earning Points

4.1 All transactions you make are directly with the retailer, not us. When you make a purchase via Pocket Rewards with a retailer, it is tracked using cookies and various other technologies which allow the retailer to identify that a purchase has been made, who made it and where it came from. Once the retailer or tracking network has identified the purchase and acknowledged it, it will show up in your account as ‘pending’. When the retailer validates the purchase it may show in your account as ‘confirmed’. Once we have received the commission from the retailer, it will then show up in your account as ‘payable’ (“Payable Cashback”). You are then free to withdraw your money in accordance with any payout terms and conditions applicable at the time of payout.
4.2 Cashback shall only be paid on transactions that fulfill the following criteria:
a) clicking through to the retailer via our internal redirect system on the Site. Clicking through to a retailer via any other link or a sponsored advert will not activate the tracking and no commission will be received by us.
b) completing your purchase from the point of clicking through to the retailer. Navigating away from our Site without completing the transaction will result in a rejected transaction and no points will be rewarded.
c) a genuine purchase is being made. Repeat purchases may not qualify for points and you must purchase for genuine reasons.
d) a valid account is in place. If your account is terminated or disabled for any reason, then any points payable will be deemed to be forfeited.
e) points may be declined if all or part of your order is returned, amended or cancelled.
4.3 You acknowledge and agree that in order for us and the affiliate networks to track and confirm your purchase (as explained at 6.1 above), the affiliate networks will share the order ID relating to your purchase with us
4.4 If you notify us that a transaction has not been reported in your account as you anticipated (a ‘Claim’) we will use reasonable endeavors to investigate such Claim with the retailer or tracking agency subject always to our right to cease investigations at any point at our entire discretion.
4.5 You acknowledge that the retailer or it’s tracking agency’s decision is final in relation to the payment of commission to us and in turn, our decision is final in relation to paying points to you. We will make all reasonable endeavors to secure the payment of commission on a transaction but we do not and cannot make any guarantee in this regard. In the event we do not receive the expected commission for a transaction for whatever reason, we will not be liable to pay the relevant points to you.
4.6 We do reserve the right to reclaim or adjust any points payments in the event that any points has been paid to you in error. This may include but not be limited to transactions where points is not genuinely due to you or where any commission for a transaction has not been received from a retailer or its agencies but been paid over to you as points in error.
4.7 It is important to note that we do not hold money in your account similar to a bank and legal title to any points earnings does not pass to you until you have taken possession of the points by way of a successful withdrawal from your Pocket Rewards account.

5. Claiming Gift Cards

5.1 You may only claim 1 gift card per 24 hours period.

5.2 Only points marked as Payable are able to be spent in our online store.
5.3 It is your responsibility to ensure you can access your emails before cashing out a Gift Card. We shall not be responsible for any Payable points being sent to an incorrect destination where you have provided incorrect details. Such payments may not be recoverable and or may be subject to a recovery fee.
5.4 The time between requesting a gift card of your Payable points and it being added to your chosen account may vary. We shall not be liable for any delays in this regard or for any consequences of any delays which may occur.

6. Managing your account

6.1 Be sure to keep your account up to date with your current email address to make sure you don’t miss out on any important information about your account. If we don’t have a serviceable email address or if you mark our emails as spam, junk or abusive, we may terminate your account.
6.2 You can manage your account within your account profile. Here you can subscribe to or unsubscribe from any emails we may send, although please note that you cannot unsubscribe to service emails which we deem to be essential in order to use the Site.

7. Termination of your account

7.1 You can cancel your membership at any time. You can cancel your membership simply by clicking the appropriate link within your account settings and following instructions.
7.2 In the event of fraudulent, abusive or other activity we determine to be unfair, we reserve the right to terminate your account.
7.3 Please note that accounts may be disabled if they are deemed at our discretion to be dormant. In order to keep your account active, you are required to log into your account least once every 6 months.

8. Referral Scheme

8.1 we reserve the right to recline any points earned via our referral scheme.

8.2 users must not have had an account with Pocket Rewards before.

8.3 users must validate their email address for points to be awarded.

9. We may suspend or withdraw our Site

9.1 We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
9.2 You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

10. We may make changes to these terms

10.1 We may amend these terms from time to time to reflect changes to our members' needs and our business priorities. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.

11. You must keep your account details safe

11.1 If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. For fraud prevention purposes, any password or security information you choose must be unique for your Pocket Reward account.
11.2 We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
11.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via a support ticket on the Site.

12. Fraud prevention

12.1 We operate systems on the Site to deter and limit any fraudulent use or abuse of the Site and reserve the right to apply any fraud prevention measures as we see fit.
12.2 We reserve the right to investigate any transactions that you make on the Site which may include the passing of your personal data to third parties who we work with in the provision of providing points. If, at our sole discretion we deem that abuse or suspect any fraudulent use of any offer on the Site has occurred we reserve the right to terminate your account and you shall forfeit any earnings contained within it.

13. Do not rely on information on this site

13.1 The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
13.2 From time to time merchants may increase or decrease the commission paid in which case the points offer illustrated on our site may be incorrect. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

14. Our responsibility for loss or damage suffered by you

14.1 We will exercise reasonable care and skill in performing our obligations to you but we do not guarantee that the Site will meet your requirements.
14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
14.3 Subject to clause 14.2, we do not accept any responsibility or liability for any loss or damage you may incur:
for any loss of revenue, business, anticipated savings or profits; any indirect, special or consequential loss, damage or other claims, howsoever caused or arising; resulting from any transaction via the Site with any retailer; in connection with the accuracy or content of any reviews of products or services displayed on our Site or on any other website that you may access via our Site; arising from an inability to access our Site, from any use of the Site or from reliance on the data transmitted using the Site where such losses or damages are caused by any event beyond our reasonable control including as a result of the nature of electronic transmission of data over the internet; 14.4 Where we are found to be liable to you, our total liability shall be the total value of any payable points currently with in your account, these points have no monetary value.

15. Uploading content to our Site

15.1 Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content, but you are required to grant us and other users of our Site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
15.2 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
15.3 We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

16. We are not responsible for viruses and you must not introduce them

16.1 We do not warrant or guarantee that our site will be secure or free from bugs or viruses and shall not be held liable for any loss, damage or disruption you may suffer whilst using material derived from the Site.
16.2 You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
16.3 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

17. Rules about linking to our Site

17.1 You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
17.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
17.3 Our Site must not be framed on any other site.
17.4 We reserve the right to withdraw linking permission without notice.
17.5 You must not link a site to us which we may deem at our sole discretion to be inappropriate, contain explicit material, immoral or offensive.
17.6 You must not redirect other domain names to our Site.

18. We are not responsible for websites we link to

18.1 Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information and as service to you. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
18.2 We have no control over the contents of those sites or resources. By listing or linking to another site, we are not making any kind of endorsement and we accept no liability in respect of content. We do not guarantee that links will work all of the time and cannot control the availability of the linked pages.
18.3 If you deem any link inappropriate or offensive, or find any link not working, please let us know at so we can remove the link.
To contact us, please email support@pocketrewards.co.uk